Ron Pagliuca

Background

About Ron Pagliuca

Transformation rarely happens accidentally.” (A.J. Sheppard, writer and coach for leaders of change). Since early on in my career as an account manager, I've defined success by surpassing status-quo markers and establishing a culture of excellence. It wasn’t enough to reach 88% fill rate for our lead client—we reached 96% exceeding the industry KPI. In my current role as VP Operations, I choreographed a firm overhaul, systematizing all operations. RELATIONSHIP MANAGEMENT | CORPORATE VISIBILITY | TECHNOLOGY STRATEGY NEW MARKETS | SOLIDIFYING CLIENT RELATIONS CLIENT CONTRACTS AND NEGOTIATIONS | TEAM DEVELOPMENT PROJECT, HUMAN RESOURCE & FINANCIAL MANAGEMENT Energetic, client-centered, innovative, high performing with a thirst to learn and succeed—these descriptors illustrate my work philosophy. With curiosity, I dive into finding a better way, trying new technologies to build a stronger, more efficient operation that focuses on performance to serve corporate interests and client needs. Leading companies across the globe and those that succeed over the long haul are constantly reinventing. This is what I do best. I build a framework focused on the end goal and brick by brick construct a sustainable model using technology, collaboration, client-centeredness and staff motivation. RESULTS: Achieved competitive edge, capturing key clients such as Boston Red Sox, Cafco Construction, Coldwell Banker and Shawmut Design & Construction. Digitized business operations, resulting in cost savings, improved client relations with CRM, added referrals, timely product delivery, increased corporate visibility, introduced project management tracking - leading to a lean and responsive enterprise. Gained reputation as a client-focused manager who reinvents new strategies that retain current clients and entices new customers.