Ron Schade

Background

About Ron Schade

22 years experience in design and engineering of enterprise voice communication systems and networks, both IP and TDM. Extensive expertise in engineering of voice applications including contact center, unified messaging and system management. Primary focus is on the Avaya Aura platform, Heritage Nortel and its applications, Mitel voice platforms and its associated applications and the Avaya and Extreme data portfolios. Good working knowledge of Cisco and HP edge switching portfolios. Enhance and develop technical knowledge database. Detail oriented, focused and dedicated to continually improving knowledge of craft. Committed to personal and professional excellence. Dependable and effective team player willing to help. Demonstrated technical expertise and strong customer relation skills to help organization increase sales and achieve business growth. Ten years experience as a senior Nortel installation technician in the installation, upgrade and maintenance of enterprise PBX's and applications. Specialties: Providing detailed and accurate responses and engineering to RFP's, resulting in the awarding of the majority of RFP's I was engaged on. Ability to provide tech support directly to customers acting as an in house resource to address technical issues quickly. Demonstrated technical expertise and strong customer relation skills to help organizations increase sales and achieve business growth. Provide pre and post engineering sales support for heritage Enterprise Nortel voice and data products. Provide oral and electronic Tier II technical support to our customers for our entire line of products. Successfully diagnose, troubleshoot and resolve software and hardware problems.