Ron van Doremalen

Background

About Ron van Doremalen

Customer focused senior professional with at present 16 years of experience in IT Management, Service Delivery Management and Contract Management for major customers. Aligning with all levels in an organization from senior business management to operational teams.Achieved smooth transitions of high value business critical projects into service operations. Guiding and controlling projects to deliver according service operations guidelines, ensuring stability of the applicationsBroad experience with ITIL based processes, improvements and implementations. Extensive experience with setup and maintenance of service level agreements with internal/external suppliers.Use the broad knowledge on Applications and Infrastructure to achieve major savings in operational costs while complying to agreed service levels.Manage, align and coach teams in projects, changes and day to day operations. Focusing on stability and operational performance of delivered solutions.Build lasting relations with customers, business stakeholders and delivery teams. Experienced in commercial opportunities, bids and farming of existing contracts for large and medium sized accounts.Deliver solid results through drive and passion.Specialties: Customer focusEnd to end process improvementsITIL processes and implementationSupplier managementcGxP awareness and service compliancyBroad IT Infrastructure and Application knowledgeProject managementContract managementService (Delivery) ManagementTransition ManagementService creation based on SAAS service models.IT Infrastructure, hosting and datacentre servicesManage operational teams