Rona So

Background

About Rona So

Skilled and dedicated Front Office Manager with experience planning, coordinating and supporting daily operational and administrative functions. Highly organized, methodical and proactive, enabling a seamless operation around the clock, year-round, at the front office. Possess quick and sound judgments, and diffused numerous difficult guest and employee situations. Can handle highly sensitive information with ease. Excellent in verbal and written communication; excel in interpersonal skills; consistently bridged and enhanced relations between clients, vendors, inter-departments and company. Effective leader and project manager - successfully led Guest Service team to an increase in overall guest satisfaction rating from 77% to 89% in the first 6 months. Tech-savvy and highly adaptive – have the ability to understand and maneuver swiftly within systems; software and hardware. Transitioned the hotel overnight to new ownership and management system on sold-out night with no prior training. Trilingual in English, Cantonese and Mandarin.