Ronak Desai

Background

About Ronak Desai

The PASSION for making the COMPLEX enterprise collaboration solution SIMPLE drives me to make a meaningful contribution to the organization. • Experience in designing, developing, implementing, maintaining, and troubleshooting complex voice networks, advanced VoIP services, and applications, and integrating unified communication solutions in enterprise environments • Solid knowledge of Voice over IP protocols, Cisco Unified Communication Manager, Call Manager Express, Unity Connection, Unified Border Element(CUBE), Cisco IP telephony supporting routers, switches, and voice gateways (CCNA Voice Certified) • Enhanced knowledge of SIP protocol and SIP-based unified communication solutions and products especially SIP Trunking and Session Border Controllers (SIP School Certified Associate) • Advanced understanding of TCP/IP, IP telephony (VOIP, H.323, SIP), IP network infrastructure, Switching protocols, Routing protocols, Quality of Service (QoS) method, and concept • Provided Tier 3 level support for troubleshooting a wide variety of voice network related problems and monitored and repaired network and telecom infrastructure • Excellent analytical and technical problem-solving skills, ability to work with minimal supervision and also in a team environment, Great interpersonal and communication skills, able to deal with major events, conflicting priorities, and customer escalations • Solid network troubleshooting experience(CCNA Routing and Switching Certified)