Ronald Hilbert

Background

About Ronald Hilbert

Experienced representative adept at problem solving, customer service, hiring and training hardworking quality staff. Hardworking retail management, professional versed in all aspects of running a high end retail store, including opening and closing procedures, banking, merchandising, and recruiting. Coached and encourage fellow team members towards advancement using an enthusiastic and supporting attitude. Reviewed Reports, making sound decisions based on information found, Power Point Presentations on valid material that pertains to areas of work. Review Wealth Client accts for Fraud, Non Fraud, and Lost and Stolen cards. File disputes for clients with unauthorized charges in account relationships. Work Resolution Line to handle supervisor calls for client’s needs. Mentor to the team, assist colleagues with escalated issues to complete resolution. Reviewed Suspicious Activity Reports, making sound decisions based on information found to determine whether or not to escalate to BSA Officer or retain the banking relationship. Delivered excellent customer service by assisting each customer, addressing their inquiries and resolved complaints. Stocked inventory when shipments were received. Reorganized sales floor to company demands. Completed weekly schedules, payroll, and determine promotions, demotions, and terminations of employees when necessary. Worked with store security to control theft and store waste within the store.