Ronan Whelan

Background

About Ronan Whelan

An experienced IT professional in IT Service Management and software development across multiple business sectors, most recently insurance and financial services. Extensive, hands on, knowledge of ITSM practises, from Service Design to Operational Service Management and Continual Improvement. With a background in IT project management, technical systems design, and application programming, this ensures an eye for detail and a wealth of experience to draw on when designing and implementing Service Operation support models for organisations. Having worked in IT in many countries (Ireland, UK, Switzerland, and Belgium) in global organisations, as well as SMEs, I am used to working in a fast paced regulated environments and have experience managing internal operational support and development functions (on shore and off shore) as well as vendors in hosted, ASP, and various cloud models. Familiar with Waterfall, Agile, and DevSecOps environments, as well as IT control requirements in regulated entities, having also maintained SOx and SSAE 16 compliance, while dealing with internal and external audit groups. Business sector experience- 20 years in financial services, • FBD Insurance, 6 years, Dublin • Canada Life Assurance Europe, 6 months, Dublin • Bank of Ireland Securities Services, Funds Administration, 12 years, Dublin • Swiss Stock Exchange, 1 year, Zurich • BZW, 1 year, London - 7 years in software houses/IT consultancy, A confident, articulate, and energetic person who enjoys new challenges. Hobbies include sea rowing, tennis, boating, and hill walking.