Ronesia Jefferies

Background

About Ronesia Jefferies

Passionate about driving performance and elevating teams, I bring 5+ years of leadership experience in B2B SaaS call centers. I specialize in sales leadership, training, and process improvement to consistently exceed goals, optimize operations, coach high-performing teams, and execute strategic programs. I am seeking Strategic Performance Manager, Senior Manager of Business Operations, or Project Manager roles (focus on training, sales, or operations) within the sales or healthcare industry. My experience includes, but is not limited to: • Designed and executed comprehensive sales training programs that boosted sales proficiency by 15%, consistent achievement of 90%+ of sales goals. • Orchestrated and led professional development workshops which increased quality scores by 20% over two consecutive quarters, maintained a 92% overall quality average across multiple programs, and exceeded financial targets by 5.3%. • Implemented quality improvement programs, leading to heightened productivity and elevated service-level benchmarks by 12%. • Leading high-volume teams and leveraging data analysis to refine sales tactics, increasing employee satisfaction by 8% and exceeding KPIs by more than 50% month-over-month. If you are looking for a strategic and impactful leader with expertise in sales leadership and training, surpassing goals, and a heart for coaching & mentoring, let's connect!