Rong Yang
Customer Service Representative at American Airlines
Based in The Colony, United States
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Seniority
Staff
Department
Customer/Client Service
Location
The Colony
Industry
Airlines and Aviation
Company size
61K
Contact information
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r•••••••@aa.com
Phone
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Background
About Rong Yang
Passionate Business/Data Analyst | Data Enthusiast | Technology Innovator | Problem Solver Hello! Welcome to my LinkedIn profile. I'm a dedicated Business/Data Analyst with a passion for leveraging technology and data to drive meaningful insights and improvements.With a track record of optimizing processes, enhancing profitability, and delivering data-driven insights, I thrive in dynamic environments where innovation meets analytics. Professional Expertise: • Business Analysis: With a foundation built on managing and maintaining hospitality ERP systems, I excel in collecting, analyzing, and translating complex business requirements into actionable strategies. • Data Analysis & Visualization: Proficient in Python, SQL, R, and a range of data analysis tools, I enjoy unraveling data mysteries and crafting compelling visualizations to unlock key insights. • Database Management: From MS SQL Server to MySQL and beyond, I have hands-on experience in designing and maintaining databases, implementing stored procedures, triggers, and custom functions for efficient data management. • Project Management: I excel in coordinating cross-functional teams, creating project plans, and ensuring seamless project execution, as exemplified in my ERP system upgrade project that improved performance by 100%. • Optimization: My knack for optimizing processes extends to pricing strategies, where I successfully increased revenue by 15% and occupancy rates by 10% through data-driven marketing campaigns. Project Highlights: I have had the privilege of working on impactful projects such as analyzing the impact of COVID-19 on Texas nursing homes, where I automated manual processes through R programming and created engaging Tableau visualizations. On another database management project, I and my team members designed the ER diagram in MySQL and implemented a payroll system to simplify payroll calculations. Skills & Specialties: Programming: Python (pandas, NumPy, matplotlib), SAS, SQL, R Data Repository: MS SQL Server, MySQL, MongoDB, MS Access Analysis Tools: Jupyter Notebook, MS Excel, MS Power BI, Tableau Specialties: Data Validation, Data Wrangling, Data Visualization, Big Data (Hadoop) Languages: I'm fluent in both English and Mandarin. Eligibility: I'm eligible to work full-time in the United States without restrictions (H4-EAD). Let's connect and explore how my analytical skills and passion for technology can contribute to your organization's success. Feel free to reach out!#DataAnalytics #BusinessAnalysis #DataDrivenInsights
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