Roni Cruz

Background

About Roni Cruz

High experienced IT Support Engineer with a strong technical background in IT infrastructure, networking, and end-user support. With a Bachelor’s degree in Systems of Information (2015) and a Postgraduate degree in Computer Networks (2019), built a solid foundation in troubleshooting, system management, and network administration. Key Strengths and Expertise IT Support and Troubleshooting: Hands-on experience providing technical support for Microsoft tools, mobile devices, and various operating systems (Windows, Linux, macOS). Network and Systems Administration: Skilled in managing Cisco network equipment, wireless controllers, and telephony systems. Infrastructure and Monitoring: Experienced with Zabbix, Grafana, and Cisco Prime for system monitoring and management. Ticketing and Asset Management: Proficient with ServiceNow, GLPI, Aspen, and SysAid for handling incidents and asset tracking. Remote Assistance and Security: Expertise in remote troubleshooting, Active Directory management, and Microsoft Intune for endpoint security.