Ronika Loftin
Case Manager at Wake County
Based in Raleigh, United States
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Seniority
Manager
Department
Public Administration & Safety
Location
Raleigh
Industry
Government Administration
Company size
3.9K
Contact information
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r•••••••@wake.gov
Phone
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Background
About Ronika Loftin
Hello! I’m Ronika Loftin, a detail-driven and dependable accomplished U.S. Army Veteran/professional with over 7 years of experience delivering excellence across Human Resources, Administrative Operations, Case Management, Customer Support, and Data Entry roles. Throughout my career in both civilian and military environments, I’ve supported hundreds of clients, employees, and teams by ensuring smooth onboarding, accurate data handling, policy compliance, and compassionate case management—especially in healthcare, insurance, and call center settings. I’m skilled in navigating complex systems like Workday, HRIS, and CRM platforms, ensuring documentation is not only accurate but also audit-ready. I thrive in fast-paced environments and am known for my problem-solving abilities, people-first mindset, and strong organizational skills. Core Strengths:• Employee Relations & Benefits Support• Case File & Claims Documentation• HIPAA & Policy Compliance• High-Volume Call Center Experience• Data Accuracy & Reporting• Cross-Functional Collaboration I’m passionate about helping people and streamlining systems that support them—whether it’s onboarding a new employee, resolving a customer issue, or tracking client progress in a community program. Let’s connect! I’m always open to new opportunities in HR, Admin, Healthcare Support, Insurance, or Customer Service.
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