Ronisha Cook

Background

About Ronisha Cook

Ronisha Cook St. Louis, MO 63138 ronishapatrice@icloud.com +1 314 585 0974 Seeking management position with an organization where I can utilize my skills and experience to improve operations, increase profitability, and enhance growth. Authorized to work in the US for any employer Work Experience Customer Service Representative UnitedHealth Group - Maryland Heights, MO September 2020 to Present • Managed customer accounts • Greeted customers • Conducted customer service surveys • Handled reservations • Resolved customer issues • Booked appointments for clients • Worked in the inbound call center • Created call center scripts • Collected and documented orders • Responded to inquiries and issues Sales Associate Sprint - Bridgeton, MO September 2018 to September 2020 Exceed assigned monthly sales targets on new activations, upgrades, prepaid and accessory sales. Exceed assigned monthly sales targets on new activations, upgrades, prepaid and accessory sales. Open and flexible scheduling to meet the demands of the business. Perform daily opening/closing duties # Perform daily inventory counts and report to head office.Report daily on cash management procedures and report to head office.Ensure that all RMA’s and Buybacks are processed correctly and report to head office Successfully complete all Sprint Trainings Correctly process all sales transactions in RMS and ensure paperwork accuracy.Remain current on all Sprint/ERC correspondences regarding the business Report daily/weekly/monthly sales results to ERC management. Ensure location is CPNI compliant at all times. Ensure location follows Do Not Call List policies at all times Assisstant Manager Footlocker - Des Peres, MO October 2015 to June 2018 • Serves customers by training staff and purchasing and displaying products. • Promotes sale by demonstrating merchandise and products to customers. • Trains store staff by reviewing and revising orientation to products and sales training • Choosing the correct and comfortable shoe for the customer