Rooma Khan

Background

About Rooma Khan

Working as a Senior Technical Support Specialist at SOTI, I have equipped my skills and gained invaluable experience enabling me to excel in delivering exceptional technical support and driving customer success in the field of mobile device management. My expertise lies in Networking and Systems Administration, allowing me to provide top-notch post-sales technical support for SOTI's mobile device management (MDM) solutions. My professional journey has equipped me with a broad spectrum of competencies. I proficiently utilize various devices, software, and tools for efficient ticket management, user authentication, bug reporting, software configuration, device enrollment, and policy implementation. Additionally, I possess substantial experience in managing server and database resources, as well as critical services. Furthermore, I am highly skilled in fostering seamless collaboration with internal stakeholders, ensuring a unified approach to resolving intricate technical challenges. I am committed to meticulously diagnosing and resolving customer issues, consistently aiming to enhance the overall customer experience."