Roopak Singh

Background

About Roopak Singh

Transforming financial ecosystems through innovation and customer-centric strategies— is my passion and my purpose." With 18+ years of expertise in Digital Transformation and Agile Project Management, I specialize in bridging technology and business strategy to deliver impactful, customer-focused solutions. My journey has spanned B2B and B2C sectors, where I’ve led large-scale digital initiatives, driven innovation, and empowered cross-functional teams to achieve strategic goals. At City Union Bank, I spearheaded transformative projects such as SWIFT GPI, PCS, in-house Tally Product (reconciliation), multi-language chatbot, built partnerships with insurance companies for API related payment integration, ePA migration for PFMS, onboarding of new switch for NPCI's AePS Certification process, ensuring seamless integration and compliance.These initiatives not only improved operational efficiency but also elevated customer satisfaction while delivering high-quality outcomes. Globally, I’ve had the privilege of managing diverse teams across the USA, UK, and Luxembourg, adapting to complex cultural and regulatory frameworks. Whether collaborating on innovative projects, executing SWIFT implementations or ensuring compliance with RBI and UIDAI guidelines, I’ve always focused on delivering market-aligned solutions that drive business success. As a certified Product Management Leader, I combine a passion for technology with a customer-centric approach to solve complex challenges, identify growth opportunities, and champion continuous improvement. My mission is to redefine digital transformation in the financial industry while inspiring teams to think bigger and aim higher. Let's collaborate to create meaningful change together.