Roque Dsouza
Mihup Ai at Mihup.Ai
Based in Vasai Virar, India
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Seniority
Staff
Department
Information Technology
Location
Vasai Virar
Industry
Technology; Information and Internet
Company size
114
Contact information
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r•••••••@mihup.ai
Phone
5 credits+91 ••• •••• ••••
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Background
About Roque Dsouza
Project Manager | Digital Transformation | AI & AutomationResults-driven Project Manager with 6+ years of experience in banking & insurance, specializing in AI automation, CRM development, process optimization, and large-scale digital transformation initiatives. Proven ability to lead cross-functional teams, drive automation, and optimize workflows to enhance efficiency and reduce costs. Key Achievements: Led the deployment of a Gen AI-powered calling bot, automating 50% of complex queries, reducing agent dependency by 10%, and achieving ₹16 lakh in monthly cost savings. Spearheaded a customer portal UI/UX redesign, reducing service hand-offs by 20% and increasing customer satisfaction by 15%. Developed an automated project tracker, streamlining reporting and saving 10+ hours per month on manual updates. Achieved a 92% digital adoption rate, optimizing customer engagement and significantly reducing operational costs. Technical Expertise:Agile | Scrum | Jira | Tableau | Power BI | SAP | Finacle | CRM Core Strengths:Stakeholder Management | Risk Mitigation | Budgeting & Forecasting | Digital Adoption | AI-Driven Automation Passion:Committed to leveraging AI, automation, and data-driven decision-making to drive operational excellence, enhance customer experiences, and lead impactful digital transformation initiatives.
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