Rory C.

Background

About Rory C.

I am an IT professional with extensive experience in end-user support, critical IT infrastructure management, and large-scale project execution. Passionate about leveraging technology to solve complex problems, streamline processes, and optimize system performance, I have consistently delivered high-quality support to over 160 users in diverse technical environments, including Windows 10/11, Active Directory, Microsoft 365, and cloud solutions. Currently, I am expanding my expertise in Microsoft 365 administration, SharePoint management, and cybersecurity to enhance collaboration, security, and productivity across organizations. My ability to thrive in dynamic environments, collaborate with cross-functional teams, and mentor junior analysts has been pivotal in driving operational success. Core Competencies: • Microsoft 365 Administration: Expertise in user management, email and distribution group administration, Teams and Channel creation, OneDrive troubleshooting, and Microsoft Defender email threat remediation. • Technical Support & Troubleshooting: Skilled in providing prompt, multi-channel support for hardware and software issues, minimizing downtime in Windows 10/11 environments, leveraging SCCM for efficient remote control and software deployment. • System Administration & Maintenance: Proficient in imaging and configuring computers, managing software updates through SCCM, and enhancing system performance via hardware and network optimizations. • Project Management: Experience managing large-scale IT initiatives, including network infrastructure upgrades, system migrations, and VoIP implementations. • End-User Collaboration & Training: Adept at creating support documentation, developing knowledge base articles, and mentoring User Support Analysts to boost team performance. I am actively seeking new opportunities where I can apply my IT support expertise, Microsoft 365 administration skills, and passion for collaboration to help organizations improve their IT systems and deliver a seamless user experience.