Rory Handley
Technical Support Engineer at Alianza
Based in Belfast, United Kingdom
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Seniority
Staff
Department
Information Technology
Location
Belfast
Industry
Software Development
Company size
818
Contact information
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r•••••••@alianza.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Rory Handley
At Microsoft, our team enhanced data-driven decisions by developing a data visualization project utilizing Power BI. This initiative provided actionable insights, aiding in the refinement of ticket data analysis. My mechanical engineering background from Queen's University Belfast, combined with certifications in Linux and VoIP, has established a solid foundation in both hardware and software troubleshooting. I've also spearheaded the creation of an intuitive troubleshooting guide via SharePoint, which significantly expedited ticket resolution. My commitment to continuous learning and my passion for emerging technologies like AI and machine learning drive me to relentlessly pursue innovative solutions and improvements in our support processes.
Decision-makers
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Chief Product Officer · General Business & Management
- MODirector
Mark Overton
Director of Engineering · Engineering
- JRVp
Jon Roddy
VP Gm Sales, Strategic Accounts at Alianza · Sales & Business Development
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