Rosa Heile
Business Success Manager at Point2point Global
Based in Milford, United States
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Seniority
Staff
Department
Sales & Business Development
Location
Milford
Industry
Transportation; Logistics; Supply Chain and Storage
Company size
32
Contact information
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r•••••••@p2pg.com
Phone
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Background
About Rosa Heile
Award-winning customer service professional with 15 years of experience making customers successful increasing both satisfaction, and retention. Breadth and depth of knowledge in B2B and B2C product and service sales process, customer onboarding, account management, service and support. Specialties: Customer Communication – face-to-face, inbound and outbound phone, email, and chat communication in English, Portuguese and Spanish Customer Retention, Care and Satisfaction – dedicated customer advocate, coach and problem solver Leadership – excel at training and developing new customer service managers and leading cross-functional teams Sales – award-winning retail and inside sales representative Skilled in – MS Office Salesforce, Siebel, Social Media (LinkedIn, Twitter, Facebook, and Instagram), Multiple Chat and Email Platforms
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