Rosalind Fields

Background

About Rosalind Fields

Hi, I’m Rosalind — a passionate, data-loving Client Success leader with 10+ years of experience managing enterprise portfolios ranging from $60M to $300M+ ARR. From launching scalable CS strategies to rescuing millions in at-risk revenue, I’ve led high-performing teams and partnered with executives to drive real business outcomes — all while keeping clients at the center of every decision. Certified in Customer Success Management (CCSM Level 1 & 2), I specialize in retention, expansion, and translating customer insights into revenue impact. I’ve built playbooks, designed health score models, and delivered 90+ executive business reviews annually — because I believe success is earned through consistency, empathy, and a strong game plan. I bring structure to complexity, energy to collaboration, and a healthy obsession with client value. Whether I’m leading renewal strategy, mentoring CSMs, or surfacing untapped growth, I love making the customer journey smoother, smarter, and more impactful. Superpowers • Executive Stakeholder Engagement • Strategic Renewal & Expansion Planning • Portfolio Growth ($60M–$300M ARR) • Customer Health Scoring & Churn Mitigation • QBR/EBR Mastery • Data-Driven Client Insights & Risk Management • Cross-Sell & Upsell Leadership • High-Impact Team Development & Coaching • SaaS Success Frameworks | Enterprise B2B Always open to connecting with fellow CS professionals, SaaS leaders, or anyone who believes great relationships drive great business. Let’s talk success — and how to scale it.