Rosela Catabay

Background

About Rosela Catabay

Retail Sales Associate ROGERS Communications, Inc, Edmonton, Alberta Feb. 6, 2023- Present • Provide best in class and value-added telecommunication support, services & sales to customers ranging from Mobile phones & connected devices such as watches and accessories to home services such as cable and internet. • Use in-depth product & technical knowledge to provide pre and after sales services with regards to device and product features. • Troubleshoot & repairing technical problems related to mobile equipment. • Provide Chatr & Prepaid, Rogers Home (Rogers Xfinity and TV), Smart Home Monitoring and Self- Protect and Fido Internet specialized activations and services. • Offer Rogers Preferred Plan services to Rogers’ Commercial & governmental clients via fact to face or cold calling • Grow the customer base by engaging with them through personalized communication & outreach via phone calls & business text messaging using specialized systems such as Statflo. • Stay up to date with the latest trends in the telecom industry to give the right solutions as per client needs • Customer service handling inquiries, service requests & complaints • Promoting the benefits of Rogers MasterCard to new and existing clients Senior Customer Experience Associate Scotiabank, Edmonton, Alberta, Canada May 2024-June 2024 • Build strong customer relationships & deliver excellent customer service • Uncover & solve customers’ needs • Explain complicated concepts simply • Meet target-based performance environment, as well as contribute positively to a team- oriented work environment • Processing day to day transactions • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities • Sharing knowledge by introducing clients to mobile banking applications & assisting them to better manage their banking Airport Customer Service Agent Dexterra, YEG, Alberta Nov 15, 2022- Dec 15, 2022 • Respond to and assist in inquiries and questions regarding airport facilities • Ensure proper information is made available to passengers • Keep up to date with travel restrictions, services, & other travel-related information. Unit Manager/Financial Advisor AIA Philippines Oct. 2012-Aug. 2022 • Cold calling & prospecting to potential clients • Setting appointments & meeting with clients face to face or online. • Client presentations to individual prospects & corporate accounts • Cross selling & Relationship building • Weekly business reviews with agents/advisors • Training, coaching, and mentoring of agents.