Rosemary Laurenti

Background

About Rosemary Laurenti

Leadership and coaching – Lead a team of three analysts who consistently exceed deadline expectations, motivated to take on new tasks and appreciate the support provided. With high retention rates and a focus on providing a sense of belonging and continuous support, this team is highly engaged- Accountability – Improved key business processes which reduced annual mass processing time by 50%. Through dedication and additional time commitment, over 200+ contracts with end use locations are reviewed, analyzed and loaded in the system and processed within a 2-week period, where it used to take 4 weeks with multiple staff members involved- Data analysis – On a monthly basis, analyze $10M+ in gas and electricity transactions, ensure they are accurate, match confirmations and booked into the correct client’s accounts with exceptional accuracy- Project management - Took over an IT initiative to develop a new module for one of the processes, which had been in the works for 6+ months. Working with the IT group, outlining the exact needs and how the module should work, the project was completed within 2 weeks. Established stakeholder buy in and engagement and fostered relationships to ensure its timely execution- Teamwork – Appointed by leadership to a committee which assists in developing a new Online Portal by Enbridge. This committee provides significant feedback and ideas for improvements to a system that is critical to Agents managing client’s utility contracts.