Roshan Antony
AVP - Account Management & Customer Success at Tectalik - From Human To Ai
Based in Chennai, India
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Seniority
Other
Department
Other
Location
Chennai
Industry
Information Technology and Services
Company size
26
Contact information
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r•••••••@tectalik.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Roshan Antony
Customer Success champion with 13+ years of diverse experience across industries (SaaS, E-commerce, Fintech, etc.). Thrived in various customer-facing roles (Account Mgmt, Project Mgmt, Customer Success, Biz Dev) in both leadership & individual capacities.I take a 360° consultative approach, prioritizing long-term value over quick wins. This philosophy has resulted impressive outcomes (5x growth in 6 months, 15% ARR increase).I'm a continuous learner & giver, passionate about empowering people in the ever-evolving customer-centric space.My key achievements-Recovered 14 Enterprise accounts and Scaled revenue 5x in 6 months with 80% conversion rate (Pepper Content)-Boosted renewal rate to 80%, & increased ARR by 15% within 2 months (Chargebee)-Scaled forex revenue with a 15-member team, hitting 219% of targets (Axis Bank)-Achieved 100% customer retention for 19 months & developed 5 top performers exceeding targets by >200%(Zomato)
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