Roshan Singh

Background

About Roshan Singh

Marine navigation & Simulation ( ECDIS RADAR GYRO Steering Control Auto-pilot GMDSS) Responsible for the project & service engineering of our international branches. Work closely with the customers to provide navigation solution and project execution. Make decisions on handling & delegating the service jobs. Also capable of procuring the spares locally/from headquarters which justifies the need. Ensures to achieve the set targets on GP for each job that’s handled. Work together the service engineers for execution of project. Planning labour and material requirements for multiple repairs and new projects. Effectively communicate with customers on timely basis to increase the efficiency level. Liaise with ship management shipping agencies and customers for timely and satisfactory completion of service calls. Maintain excellent relationship with the assigned principals/manufacturers. Liaise with customers OEMs classification societies on behalf of Sr. Manager when required. Continual improvement of first-time-fix-ratio & customer satisfaction. Handle warranty claims with customers and product manufacturers/principals.