Ross Kearney

Background

About Ross Kearney

Over 10 years experience in financial services in various customer centric roles. Committed to enhancing customer experiences and adding sustainable value to organisations through root cause analysis and efficient solutions. My passion is to transform customer experiences through the optimisation of processes, automation and digitisation. I collaborate with cross functional teams such as distribution, product, digital, compliance and marketing to enhance the customer satisfaction, educate stakeholders on the customer journey, the need for change and why. I am a seasoned leader who is articulate, confident and persuasive team builder, that can motivate and communicate efficiently to achieve exceptional team performance. I foster a collaborative environment that results in improved customer outcomes Customer Journey Mapping | Research skills | Customer experience | Creative problem solving | Stakeholder management | Root cause analysis | Leadership | Coaching | Talent Development | Data analysis | Presentation skills | Relationship Management | Performance management | Strategic planning | Strategy execution | Internal resourcing | Profit and Loss management | Training delivery | Change Management | 1st Line risk management