Ross O Connell

Background

About Ross O Connell

At Northwood Technology Ltd, my role as Lead Coordinator in the Sales Department centers around ERP support, streamlining workflow compliance, and providing technical pre-sales advice. With over nine years in the security industry and a substantial tenure in retail, my expertise lies in fortifying customer relationships and driving sales development with our existing customer base and developing new leads. Our team's focus on customer trends and analysis reporting has been pivotal in shaping Northwood's strategic direction. My commitment to mentoring new team members and managing key accounts reflects a dedication to nurturing talent and expanding business segments. The competencies in ERP software and customer service acquired during my journey from an internship to a key managerial position empower me to contribute effectively to our team's initiatives. We have successfully led new product segment development and implemented strategic sales drives, strengthening Northwood Technology's market position.