Rouse Ashley

Background

About Rouse Ashley

Various roles include: Department Resource, EOS (Employee Opinion Survey) Ambassador, Ergo Specialist, Liberty Management Systems Resource, SME (Subject Matter Expert), Peer training/Mentor, Event Coordinator Lead (Fun Team), Serve with Liberty Agency Lead, Project management, Team resource for complex questions, Newsletter • LMS facilitator, Focus Groups/ Business Analyst Focus groups, APM networking/resource • Took lead on a project, and collaborated with Agency Performance Management to develop a new workflow, Auto Clue Reconciliation, this included: o Writing Standard Work Procedures o Establishing the workbox, time standards, and Service level agreements to agents o Establishing guidelines for QA to follow, QA/Trainer/SME • Continually submitting process improvement ideas that have been implemented to date/ Constantly innovating • Due to my attention to detail I was able to discover fraudulent behavior from an Agency which resulted in removal of agency • Completes process walks to ensure other UT’s are effectively processing workflows as well as any standard work updates, as well as provides constructive, motivating feedback where opportunities are needed • Collaborates with various business units within the organization/networking • A member of a Leadership women’s group within the Org • Recognized by Agents, CSR’s, and Underwriting for outstanding customer service and professionalism • 2017 April Employee Highlight of the Month • 2018 Shine Award recipient