Rowan Kendall

Background

About Rowan Kendall

I operate at the enterprise intersection of provider relations, claim-specific Accounts Receivable, and global service partner governance, leading integrated onshore and offshore operating models that function as a single, accountable organization. I’m a global operations executive and business owner for outsourced provider-facing AR and Provider Relations services, accountable for contract strategy, financial oversight, capacity alignment, and execution at scale.My Accounts Receivable scope is provider-specific and claim-driven, focused on complex provider issues, financial discrepancies, and high-risk accounts where accuracy, timeliness, and relationship management are inseparable. I partner closely with U.S-based Provider Relations and AR leaders to ensure domestic teams and outsourced partners are aligned, connected, and operating with shared ownership of outcomes.I have led on-site executive and operational engagements with multiple global service partners across several locations in the Philippines, strengthening delivery governance, validating staffing and capacity models, and aligning execution to contractual intent—while reinforcing tight collaboration between offshore teams and U.S. onshore leaders. These engagements directly informed SOW adjustments, staffing realignments, and performance expectations following return.I lead at the enterprise level, where strategic decisions, external partnerships, and financial accountability converge—while remaining deeply engaged with U.S-based people leaders and frontline teams. I actively mentor leaders, invest in career development, and incorporate frontline insight so process improvements deliver real day-to-day relief across both onshore and offshore teams.As Global Service Partner business owner, I: • Own SOW development, contract negotiations, amendments, and renewals • Lead financial governance, including budget oversight and invoice approvals • Partner with Procurement and Legal on contract language, risk, and compliance • Align staffing models to capacity demand, provider sensitivity, and workload mix • Ensure onshore and offshore leaders operate as one team, with clear roles, shared metrics, and mutual accountabilityWith 10+ years of experience across Provider Relations, claim-specific AR governance, and global outsourcing, I’m trusted to lead complex, hybrid delivery models where U.S-based teams and global service partners must move together to protect provider trust, financial accuracy, and enterprise outcomes.