Rowdy Barrera

Background

About Rowdy Barrera

As a Customer Service Representative at Sutherland, I provide quality service and support to customers through phone support. I listen to their needs, resolve their issues, and ensure their satisfaction. I have received positive feedback and recognition from both customers and managers for my professionalism, empathy, and efficiency. I have over four years of experience in customer service and quality assurance, working for different companies and industries. At TaskUs, I analyzed calls made by advocates and graded them using JIRA reports. I helped improve the quality and consistency of customer interactions and identify areas of improvement. I also worked for BroadPath, S4 Communications, and Nationstar Mortgage as a Customer Service Representative, handling various inquiries and requests from customers in different sectors, such as healthcare, telecommunications, and mortgage. I have developed strong interpersonal skills, computer literacy, and problem-solving abilities. I am also a fast learner, adaptable to different situations and environments. I have a High School Diploma from Longview High School, where I studied various subjects and gained basic knowledge and skills. My goal is to continue to grow and improve in customer service or quality assurance, and to contribute to the success of the company and the team. I am a dedicated, positive, and friendly person, who always strives to bring a smile to the workplace and to the customers.