Roweena Johnston

Background

About Roweena Johnston

Passion for enabling an Excellent Customer Experience! A strategic business leader with over 30 years’ experience. I have excelled in various facets of Operational Effectiveness, Brand and Digital Strategy development and implementation, Customer Experience enhancement, and People Leadership. I have extensive experience in the Pharmaceutical environment working collaboratively with local, regional and global stakeholders as well as senior executives. Together we have consistently delivered on performance metrics, instigated process enhancements, and driven widespread organisational transformation. My primary focus is on enhancing the Customer Experience through skillful execution of CX and Digital Strategy, developing and improving business processes, utilising analytics for actionable insights, and proficiently managing Transformational Change. I thrive in connecting the dots for success throughout the entire operational lifecycle, from Vision and Strategy Development through to seamless and successful Operationalisation. A passionate problem solver, I possess the unique ability to navigate both strategic and tactical realms, ensuring that visionary ideas are effectively translated into actionable outcomes. I am drawn to environments that foster a culture of continuous improvement and innovation and recognise the profound impact that employees can have on customers and, ultimately, patient outcomes. My track record includes adeptly developing and coaching individuals and leading global cross-functional teams, enabling them to manage intricate projects and navigate complex problems and competing priorities within fast-paced environments. I firmly believe that my talent for supporting, coaching, and nurturing individuals and teams is paramount in achieving excellence in strategy execution and driving far-reaching transformation. Above all, my unwavering passion lies in putting people first. I firmly subscribe to the belief that by empowering and developing individuals, we cultivate an energised and engaged workforce, thereby unlocking the potential for exceptional outcomes.