Rowena Rivas
Senior Customer Service Representative at Paypal
Based in Las Piñas, Philippines
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Seniority
Staff
Department
Customer/Client Service
Location
Las Piñas
Industry
Software Development
Company size
37K
Contact information
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r•••••••@paypal.com
Phone
5 credits+63 ••• •••• ••••
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Background
About Rowena Rivas
I've been in BPO industry for over 7 years now. I started as an agent taking inbound calls in telco account. Then I move to a financial account and work in an inhouse company. I also had an experience in mid-stage collections. I'm taking escalation calls, Help agents or teammates regarding product knowledge. Facilitate short meetings for process updates. Conduct side by side session to focus agent and share feedback.
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