Rowena Ross

Background

About Rowena Ross

Objective:obtain a position that will benefit from my experience & expertise, in which I can grow professionally Energetic self-starter, independent worker w/ strong analytical & interpretive skills, interpersonal skills, organizational skills & the ability to work well in a fast-paced environment. Excellent customer service skills. Adhere to high standards to consistently deliver quality service & exceed performance competencies. Highly adaptable to ever changing circumstances. Key member in any team Skills: Advanced knowledge of FMLA legislation, application & administration Advanced knowledge of State Leave legislation, application & administration Attention to detail Effectively communicate -written/verbally & presentation skills Analyze reported Family Medical Leave (FMLA) & State Leave requests Ensure that on-going claim management is within company service standards & industry best practices Track and code documentation in accordance with internal workflow processes Review medical received to determine claim decision based on state & federal regulations Identify claim action plan for claim status in accordance w/ client calendar tracking method Create reports & analysis on various benefits & absence tracking using Excel Spreadsheets Staff claims with clinician, as appropriate Conflict resolution skills to research & rapidly resolve issues, rebuild client & customer trust. Meet or exceed Customer expectations Ability to meet or exceed Performance Competencies Demonstrate proficiencies in telephone skills w/in a high-volume environment Maintain professional client relationships Conduct peformance/annual reviews Hire/ Train/ supervise/educate/ counsel Track FMLA/State leaves, PTO/vacation/sick time for company employees TECHNOLOGY •Proficiency in Microsoft Suites including Word, Excel, PowerPoint, Outlook, and Windows 7/XP •Database Management •Proficiency in working with Excel spreadsheets & data analysis •Proficiency in Data Entry •Instant Messaging