Roxana Dragu

Background

About Roxana Dragu

I am a persuasive person with clear objectives, open to communication, relying on innovation, perseverance and trust. My objective is to expand my knowledge and enrich my experience. I am self-motivated person with a solid experience of over 16 years in the Hospitality Industry, mainly in the Cruise Industry, where I become a professional with strong skills in customer service and positive approach. Skilled in managing multicultural teams, I have the ability to motivate and drive others in delivering effective business results at the highest standards of hotel service, aligned with the brand standards and consistent financial performance. Notable Areas of Expertise: o Customer Relationship Management o Team Management o Effective Time Management o Identifying opportunities o Problem resolution o Organizing Memorable Events o Computer Literacy (MS World, Excel, Power Point, Outlook, Opera, Fidelio, DTS, Lotus Notes)