Roxana Moroianu

Background

About Roxana Moroianu

An enthusiastic and ambitious Tourism Business Administration graduate with proven customer service and good communication skills. A customer-orientated person with multicultural competences, responsible, efficient, reliable, dynamic, able to deal with complex issues and work under pressure. Keen to take on the daily challenges and rewards of working in a busy business environment. During my time with Jurys Inn and Malmaison Hotel Du Vin Brand Services LTD I have learned how to maintain good relations with agencies and corporate clients. I am a very diplomatic, patient person but I also see opportunities and know when to take advantage of them. The experience gathered in this environment gave me the ability to develop multitasking skills by taking phone calls, responding to emails and data inputting. Moreover, I am capable of maintaining good professional relationships with the organizations and companies that I am in contact with. During my studies at UCB as well as my career I have been taking on projects that involve teamwork and deadlines. Therefore, I am capable of being a good team member and a good listener, but in the same way I am keen on taking the lead in the projects that I am involved in. This experience allowed me to have excellent organizational skills and also to be time efficient aiming to complete the required task before schedule. While I was working at Jurys Inns, I have identified a possible improvement and took the initiative of enhancing the work process. My idea was to improve the overall quality service by sending the error logs over to the front office managers giving them the ability to feedback their teams, to identify where improvements can be made and to have a clear picture of the performance of their teams pointing out the good and the bad decisions made. My idea was a success and as such was implemented.