Roxana Reynders

Background

About Roxana Reynders

Fluent communication skills in English and French Contracts management experience 3yrs IT Service Desk experience 13yrs Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office) Understanding of Windows 7,10,11 operating systems Assisting with configuring/troubleshooting of Software and Hardware Experience working with ServiceNow to log, track, close tickets Experience in resolving IT issues via phone/email/chat Excellent telephone etiquettes and customer service Excellent troubleshooting skills Knowledge of Microsoft based operating systems with emphasis on Windows 11 Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD), Mobile & Tablets Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint. Basic understanding of PC hardware set-up and configuration. Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts Available during CET shift but open to cover in 24x7 support environment including working on Weekends and Holidays, whenever required. Excellent time management skills and ability to work under pressure