Roxanne Epp
Senior Planning Analyst at Zoro.Com
Based in Lincoln, United States
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Seniority
Staff
Department
Operations
Location
Lincoln
Industry
Retail Office Equipment
Company size
739
Contact information
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r•••••••@zoro.com
Phone
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Background
About Roxanne Epp
Strategic leader in workforce management, contact center scheduling, operations and business management. Recognized as a continuous learner with strong analytical skills. Accomplished at providing workforce development strategies and solutions, assessing process improvement opportunities, initiating and managing multiple projects, problem resolution and functioning in a fast paced, changing work environment. Possess excellent interpersonal and communication skills. Strengths & Skills -Continuous Improvement -Project Management -Training and Deployment -Contact Center Operations -Reporting and Data Analysis -Workforce Management -Scheduling/Forecasting -Productivity and Efficiency Improvement -Customer Service Software Skills - Impact 360 – Verint Workforce Optimization Suites - Cisco, ICM - Avaya - Customer Relationship Management (SAP CRM)- MS Office - SAP - Salesforce.com
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