Roxanne Heredia
Team Lead- Clearing Operations at Alterna Savings
Based in Ottawa, Canada
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Seniority
Manager
Department
Other
Location
Ottawa
Industry
Financial Services
Company size
638
Contact information
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r•••••••@alterna.ca
Phone
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Background
About Roxanne Heredia
I am an accomplished, diligent Banking Professional with a portfolio of success delivering clearing operations, fraud analysis & investigations, customer service, and team leadership functions for Bank of America and Alterna Savings. I am well-versed in maintaining confidentiality, handling sensitive matters with discretion, and driving adherence to policies, SOPs, and guidelines. Technically proficient in: MS Word, Excel, PowerPoint. My areas of expertise includes: Fraud Investigations & Monitoring Clearing Operations Financial Services Banking Product Sales Team Leadership Mentoring Training Meeting Facilitation Performance Management Customer Service Management Process Improvements Best Practices Project Management Report Writing Issue Resolution
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