Roy Barclay

Background

About Roy Barclay

Experienced ServiceNow Administrator and Architect with a demonstrated history of working in the petrochemical, O&G, and healthcare industries. Skilled in ServiceNow ITSM, ITOM Discovery, CMDB CSDM, Server Administration, project Management, SaaS system Support, Software Documentation, and Vendor relationship management. Strong information technology professional with a Bachelor of Science (B.S.) and Master of Science (M.S.) in Information Systems and IT Management.ServiceNow Platform Leadership and Architecture: Owned and led the ServiceNow platform strategy, design, and implementation, aligning with organizational goals to deliver scalable, high-performance solutions. Functioned as the primary architect for complex integrations, automations, and enhancements tailored to business requirements. • Development Team Management: Directed a hybrid development team with members both onshore and offshore to deliver continuous platform improvements. Ensured cohesion, quality, and timeliness of customizations, workflow automation, and module implementations. Conducted regular code reviews, sprint planning, and mentorship sessions. • Global ServiceNow Operations: Governed global platform usage and enhancements, collaborating with stakeholders across IT, operations, and business units. Devised best practices for change management, ITSM processes, and operational support to ensure seamless global adoption. • Compliance and Governance: Established and enforced policies for platform governance and compliance, ensuring adherence to regulatory standards like Sarbanes-Oxley. Facilitated regular audits and implemented security improvements. • Key Achievements: Elevated ServiceNow to become the backbone of ITSM, ITOM Discovery & Visibility, CBDM CSDM, and ITAM processes.Served as a featured speaker at the 2024 ServiceNow Dallas World Forum, sharing insights on effective platform governance, development team management, and scaling ServiceNow solutions to align with global enterprise objectives. Engaged with peers and industry leaders to showcase Westlake’s innovative use of the ServiceNow platform, solidifying expertise as a ServiceNow Platform Owner, Architect, Administrator, and thought leader. This extensive background has equipped me with a comprehensive skill set in ServiceNow ITSM platform ownership, architecture, business relationship management, administration, project manage