Roy Carroll

Background

About Roy Carroll

Strategic Leadership and Innovation in Technical Support. I provide visionary technical direction and leadership for support teams, empowering them to deliver high-impact solutions. With a proven track record of developing and executing action plans for large-scale projects, I ensure seamless implementation and measurable outcomes. My expertise spans enterprise-grade tools for security, configuration, patching, and policy management—driving operational excellence and compliance. I thrive in cross-functional collaboration, working with diverse teams to resolve challenges efficiently and foster sustainable growth. By embracing emerging technologies and automation, I streamline processes, enhance functionality, and unlock new capabilities that future-proof operations. Windows Administration - Capable of managing Windows Server and Server Applications Endpoint Administration - Proven end-to-end endpoint management skills that translate to various platforms. Virtualization - Knowledgeable with virtualization technologies, from building VDI to supporting virtual infrastructure. Monitoring and Analytics - Proficient with end-user and infrastructure monitoring tools and creating data analysis and visualizations. Security and Compliance - Excelling at ensuring secure environments and monitoring and implementing compliance controls for a number of end user platforms. ITSM Platforms - Experience managing support and change management tickets using Remedy and ServiceNow Open to new opportunities in the Indianapolis area or remote. Contact me at roy.carrolljr@gmail.com