Roy Cooper

Background

About Roy Cooper

As an entry-level IT professional, I am eager to apply my knowledge and skills to support the technology needs of a dynamic organization. I have a strong foundation in IT fundamentals, including hardware and software troubleshooting, networking, and systems administration. I am familiar with a range of operating systems and software applications, including Windows, Microsoft Office, and Google. Customer Service Professional with 20+ years of experience providing exceptional service to internal and external customers. Proven ability to resolve technical issues quickly and efficiently. Strong communication and interpersonal skills. I enjoy working in a fast-paced environment and can adapt quickly to changing requirements. I am a strong problem solver with excellent critical thinking skills, and I am always looking for ways to improve processes and procedures. I am a team player who values collaboration and open communication, and I am committed to providing an excellent experience to both internal and external stakeholders. Experience · 2 years experience analytical laboratory technician, including 1 year as a laboratory supervisor/manager. • 18 years combined experience Baking and Management • Certificate IV Laboratory Techniques, Certificate Baker/Pastry cook • 2 years of Management experience • International experience, USA (7 years) Core competencies Analytical testing Laboratory equipment calibration Laboratory Techniques Trained in Laboratory Techniques, including laboratory practices, OH & S, laboratory equipment training, use with spectrometer, laboratory data analysis, data entry & laboratory laws and regulation (including NATA accreditation) and experience with Microsoft excel. Management Eight months managing a laboratory, in Geotech, including staff management, testing analysis of employees, laboratory data management, test reporting, productivity, stock maintenance, client relations and customer service. Two years experience, managing a bakery in a retail environment (USA) including staff management, recruitment, sales analysis, cost analysis, productivity, product ordering, maintaining stock, bookkeeping, shift scheduling and customer service. Laboratory technician 8 months experience working as a labor toy technician and laboratory supervisor. Testing and analysis of samples, sample data reporting, and equipment calibration. Computing Very adept in software and hardware, including Microsoft Office with a strong focus on Excel. Troubleshooting skills and an ability to identify and resolve most software and hardware issues.