Roy Howe

Background

About Roy Howe

IT Management professional with a 15+ year record of optimizing networks, increasing productivity, and strengthening technology infrastructure. How I Streamline Technology Processes: • Saved labor hours by streamlining the Install Documentation process. • Created a Quick Reference Guide of daily procedures saving clients 700 hours-a savings average of $8,400, accounting for approximately 10% of each POS location's budget. • Orchestrated the day-to-day field support services in the region to maximize productivity. My IT Leadership Contributions: • Spearheaded consistent operations of all technology services across the Charlotte, Alabama, Florida and Indiana markets. • Championed IT projects and managed applications and systems, networking, wireless, project management, and service desk support. • Partnered with national, regional, and local teams to analyze, standardize, implement, and support IT solutions and processes in a predictable sustainable way. Enhancing Technical Support: • Reduced the number of issues being escalated by over 75%, resulting in improved client satisfaction. • Trained 100+ new technicians throughout the United States (100% travel) to complete installations within procedures and allotted time frames following all SLA requirements. • Achieved SLA requirements at 95% and repaired various computer systems, security systems, printers, servers, and networking systems to improve performance.