Rozaina Ibrahim
Customer Service Assistant at Hopelink
Based in Redmond, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Redmond
Industry
Non-profit Organizations
Company size
426
Contact information
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r•••••••@hopelink.org
Phone
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Background
About Rozaina Ibrahim
I have 15 years of experience in call center and customer support within the banking industry. I began my career with Citibank Malaysia in 2006 and steadily progressed throughout my 15-year tenure with the company. My first role as a Customer Service Executive involved providing services through multiple channels, including live inbound calls, email, chat, and social media. I continued my journey by joining the Quality Assurance team, where I conducted random sampling of customer service agents’ calls, chats, and emails to ensure compliance with guidelines.
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