Ruben I.

Background

About Ruben I.

With over a decade of experience in logistics, supply chain management, and leadership, I thrive on optimizing operations, building high-performing teams, and delivering exceptional results. My journey has taken me from managing private fleets and 3PL relationships to leading final-mile delivery operations for major retailers. Along the way, I have developed a knack for turning challenges into opportunities and fostering a culture of collaboration and continuous improvement. Here is what I bring to the table: Leadership & Coaching: I have led teams of up to 150 hourly associates and 7 salaried leaders, focusing on mentorship, engagement, and performance improvement. Whether it is through coaching, team-building activities, or monthly engagement events, I believe in empowering people to achieve their best. Operational Excellence: From reducing damage rates by 70% to improving on-time delivery metrics to 99.56%, I am driven by data and results. I have successfully implemented new safety procedures, streamlined processes, and improved KPIs across the board. 3PL & Fleet Management: I have managed relationships with third-party logistics providers and private fleets, ensuring high-quality service and cost efficiency. My expertise includes load planning, dispatching, and compliance with DOT and HOS regulations. Technology & Analytics: Proficient in TMS (Descartes, RoadNet, PeopleNet), WMS (Blue Yonder, Red Prairie), and analytics tools like Power BI, I leverage technology to drive decision-making and operational efficiency. Customer-Centric Approach: I excel at resolving customer escalations, with a solid commitment to delivering exceptional service that builds trust and loyalty. Safety & Compliance: I have implemented safety initiatives that reduced ORIs and drive-cam violations, ensuring a safer work environment for all. I have increased leadership effectiveness in employee engagement from 63 to an 84. Currently, as the Market Delivery Assistant Manager at Lowe’s Home Improvement, I oversee final-mile, warehouse, and market room operations, driving engagement, improving compliance, and achieving top regional asset protection audit scores.