Rubika Skanthacumar
Business Expertise Advisor at Service Canada
Based in Toronto, Canada
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Seniority
Manager
Department
General Business & Management
Location
Toronto
Industry
Government Administration
Company size
6.2K
Contact information
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r•••••••@canada.ca
Phone
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Background
About Rubika Skanthacumar
Experienced Business Expertise Advisor with a demonstrated history of supervising, training, and mentoring new hires in Employment Insurance (EI) policies and legislation at Service Canada. Skilled in developing training content, simplifying complex EI policies, and providing guidance to Payment Services Officers to ensure accurate and timely service delivery. Adept at fostering team collaboration and facilitating continuous development through writing regular statistical reports on PSO growth. Proficient in using various tools such as Microsoft Office, SAP, SPSS and CMS to analyze data, track performance, and improve customer service outcomes.
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