Ruby Barnes
Contact Center Agent at Baylor Scott & White Health
Based in Burnet, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Burnet
Industry
Hospitals and Health Care
Company size
31K
Contact information
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r•••••••@bswhealth.com
Phone
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Background
About Ruby Barnes
Flexibility * Adaptability * Organizing and planning skills * Attention to detail * Stress tolerant *Ability to handle several situations at once with confidence.*Answered, screened and directed inbound phone calls.*Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms.* Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing.*Took verbal and written messages and transmitted them to exact person/destination.*Received and sorted email and electronic deliveries.*Maintained meeting diary – manually or electronically, as required.*Accepted letters and packages delivered to the front desk and distributed to appropriate staff.*Handled general requests for information and data. Interacted well with the public.*Handled delicate situations, such as –customer requests, special needs and complaints.*Performed basic customer service functions.*Coordinated maintenance of the front desk reception area equipment, furniture, lighting, applications and brochures.*Maintained a neat, tidy and pleasant appearance of the reception area.
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