Ruby Belwar

Background

About Ruby Belwar

As a Subject Matter Expert at William Hill, I provide technical support and guidance to customers and agents on various aspects of the online gaming platform. I leverage my IT degree and my skills in Adobe Photoshop and digital illustration to create and update user manuals, training materials, and troubleshooting guides. Previously, I worked as a Technical Support Product Specialist at VXI Global Solutions, LLC, where I supported a telecommunication account and resolved complex issues related to billing, account management, and service activation. I also worked as an Inbound Customer Service Representative at Concentrix, where I handled customer inquiries and complaints with professionalism and empathy. Throughout my career, I have demonstrated a strong commitment to customer satisfaction and company success, as well as a passion for developing relationships, cultivating partnerships, and growing businesses. I am a solid team player with an outgoing, positive demeanor and excellent communication skills. I am always eager to learn new technologies and processes to optimize quality, speed, and efficiency.