Ruby Ruth Gonzales
Team Leader at Concentrix
Based in Taytay, Philippines
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Seniority
Manager
Department
General Business & Management
Location
Taytay
Industry
IT Services and IT Consulting
Company size
199K
Contact information
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r•••••••@concentrix.com
Phone
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Background
About Ruby Ruth Gonzales
PROFILE With over 12 years of experience in the BPO industry, I’ve developed deep expertise in both voice and non-voice processes. Throughout my career, I’ve consistently delivered strong performance, achieved key milestones, and contributed to team success across multiple roles and projects. Known for my adaptability, attention to detail, and customer-first mindset, I thrive in fast-paced environments and am passionate about process improvement and delivering excellence. WORK EXPERIENCE Concentrix 2024-Current Production Team Leader Ecommerce Live Chat/Tickets Concentrix 2018-2024 Production Team Leader US Telecommunication Concentrix 2014-2018 Customer Service Represenative US Telecommunication ACHIEVEMENTS 2015 Concentrix Top Performer Employee SPS Champion Best Agent: Top Performer 2016 Concentrix Top Performer Employee Promoted as Subject Matter Expert Best SME Awardee: Top Performer 2017 Concentrix Rockstar Awardee: Cyberwest 2018 Promoted as Learning Lab Team Leader Concentrix Presidents Club Awardee 2019 Promoted as Acting Production Team Leader 2020 Certified Team Leader 2021 Best Team - GENCARE Top Performer:(February, May, June, November, December) 2022 Best Team - GENCARE Top Performer:(February, September) Legendary Team Leader:(February, March, April) Team Leader - GENCARE Top Performer:(May, July) Best Production Team Leader - GENCARE Top Performer:(June) ZENITH Awardee - Team Leader Award:(June, August) Bridgetown Rockstar Awardee: Quarter 2 - Top Performer Best Production Team Leader - TECH Top Performer:(October, November, December) 2023 Concentrix Presidents Club Awardee ZENITH Awardee - Team Leader Level:(March, April, June) Bridgetown Rockstar Awardee: Quarter 2 - Top Performer Tera Awardee: Legendary Team Leader in October 2024 Bridgetown Rockstar Awardee: Quarter 4 - Top Performer Best Team - January, February Service Loyalty Awardee 10 years Top Team Leader in Tier 1 -(February, June) Quarter 2 Awardee: Outstanding Team Leader - Buyer Top team Leader SPS (October) Champion of the year Top Team Leader SPS
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