Ruby Suresh

Background

About Ruby Suresh

I am a Lead Senior Software Engineer and IVR (Interactive Voice response) Specialist with a proven track record of successfully initiating and delivering projects from concept to completion and enhancements. Adept at designing and implementing IVR systems, call routing, computer telephony integration (CTI) applications, application integrations and Apis on-premises and in the cloud. I'm recognized for strong problem-solving, innovation, goal-oriented commitment and client-first approach. Proven ability to work independently and as part of a team, mentor new engineers, use agile development methodologies and DevOps, and deliver products on time. Looking to leverage my Software Engineering expertise and IVR experience to contribute to a dynamic team and drive business success and provide better client experience. Areas of Experience include- IVR - CTI - Java - C#- Call Routing - Cloud Integrations - Object Oriented Programming - Agile - DevOps - Applications Development - APIs Technical Skills - Programming Languages and Technologies: Java, C#.NET, REST API, SOAP Web Services, OAuth, Messaging, Python, J2EE, ASP, WPF, WCF, SQL - Cloud and DevOps: Google Cloud Platform (GCP), Amazon Web Services (AWS), Agile, CI / CD (Azure, CircleCI), Docker, Git, Splunk, Postman - IVR and CTI: Intelligent Virtual Assistant (IVA), Interactive Voice Response (IVR), Chatbots, Dialogflow CX, Computer Telephony Integration (CTI), JTAPI, Genesys Voice Platform (GVP), Genesys Composer, Nuance, Automatic Speech Recognition (ASR), VoiceXML (VXML), Call Routing, Avaya, Asterisk, Cyara