Ruchi Chakravarty

Background

About Ruchi Chakravarty

I have 20+ years of relevant experience spread over various business segments, including customer service, Churn management (Collection & Win back) Sales, Operations & Training, & have held positions in high performing organizations I am a transformational leader & a keen planner, equipped with excellent communication skills, organizational abilities, and an analytical mindset. Possesses demonstrable experience in efficiently managing customer-oriented services, including Contact Centre Operations for Voice & Non-Voice. I progressed through various roles from grassroot level to strategic ones. Customer service & experience management has been my domain. I have led High performing teams & have successfully executed multiple projects that contributed to increased revenue stream, customer retention, improved quality of service & driven operational rigour, Served as Business Head responsible for Community business, including sales and service management. Played pivotal roles in executing strategic business development operations, building on enhanced customer experience and customer retention strategies with high level of proficiency in organizing & leading large teams.