Ruchi Monga
Knowledge Strategist at Airbnb
Based in Vancouver, Canada
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Seniority
Staff
Department
Information Technology
Location
Vancouver
Industry
Software Development
Company size
68K
Contact information
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r•••••••@airbnb.com
Phone
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Background
About Ruchi Monga
Knowledge Management leader with 15+ years of experience spanning Big 4 firms, non-profits, and tech. Expert in leading AI and Data-driven knowledge management strategies to enable customer self-serve solutions and boost internal team productivity. Expert in Information Architecture, Digital Asset Management, UX Design, and collaboration tools like SharePoint and Zendesk, with a proven track record of creating impactful, user-centered content ecosystems. Skilled in optimizing content processes, driving change initiatives, and fostering collaboration through community engagement and enablement. Certified in Digital Content Writing (UBC), Lean Six Sigma, and Harvard Management Essentials, I am passionate about building knowledge-sharing environments that drive operational excellence and success for both teams and customers.
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