Ruchi P.

Background

About Ruchi P.

Motivated professional with a diverse background in Project Manager, Certified Scrum Master, and Customer Success Management with nearly a decade of success leading projects and initiatives in Information technology. Dedicated and committed to delivering successful outcomes and building trust. Proven team leader and facilitator and cultivate teams to achieve optimal performance. Continuously learning and developing and successfully driving customer retention by 96% and customer adoption to an average of 90% annually via a proactive, collaborative, and data-driven approach. Key Skills and Abilities Scaled Agile• Scrum •Kanban• Solutions Driven • Critical & Strategic Thinker • Analytical • Workflow Analysis • Coaching • Training & Development • Consulting • Content & Curricula Creation/Management • Adaptability • SDLC • Communications • Public Speaking • Energizer • Problem Solver • Time Management • Leadership • Program Management • System Design & Configuration Applications & Program Skills: Teams •Salesforce •WebEx • Zoom • Asana • Confluence • Smartsheet • Trello • SharePoint • ServiceNow • MS Project • Gainsight • SAFe • JIRA • Eclinicalworks • EHR, EDR, PxP • AWS Cloud Admin • SaaS Products Represented IT in below industry sectors: Hospital and healthcare services(Skilled Services +Insurance) Enterprise Agile Non-Profit County and State Government Healthcare Insurance I leverage my analytical, communication, and problem-solving skills to proactively engage with customers, identify their needs and challenges, and create and execute tailored onboarding, retention, and expansion strategies. I also collaborate with internal sales, marketing, and product teams to provide feedback and insights on customer satisfaction, product usage, and market trends. I am passionate about learning and developing new skills and competencies, and I have earned multiple certifications in customer analytics, Agile methodologies and cloud computing.